Who are we?

CSS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. CSS SSAs work closely with the CSS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers. 

Using their deep experience of IT support and managed services to capture customer requirements, fully explore all potential options and build compelling service propositions. 

The SSAs are key to helping Oracle’s customers to maximize their Oracle Cloud (covering both OCI and SaaS), on-premise and hybrid investment, to innovate faster and accelerate their business success. 

The SSAs will be focused on service solutions for the Oracle technologies, including leading edge and complex custom requirements. 

In addition to broad-based experience of IT services and technologies, each individual SSA typically has a deep expertise in specific services or technology area, and acts as the subject-matter lead in those areas within the team. 

The CSS SSAs should have experience of delivering complete service commercial propositions with regard to pricing, approvals, legal and contracting.

All CSS SSAs have extremely strong customer facing presentation and interaction skills ( including active listening), are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.

Career Level - IC4