**JOB DESCRIPTION** **Responsibilities** : + Delivers quality service to clients who are utilizing the HireRight system for background checks / screening. + They interact via phone, email, chat, and other avenues. + Follows up on outstanding items to issue completion in compliance with established Service Level Agreements + Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures. + Identifies opportunities for process improvement and works with leaders to implement. + Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS + Documents all interactions. + Serves as a mentor for less experienced teammates. + Performs data input, maintaining strong prioritization and organization. **Qualifications:** + 2 years or more customer service experience + Associate degree or higher preferred **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.