Service Specialist II - Service Division
Edward D. Jones
What is the opportunity?
Welcome to the Service Division at Edward Jones. We have a passion for providing world class service to our clients and branch teams. Join hundreds of associates that deliver tailored solutions to deliver superior results. Our Service Specialists are part of an engaging and fast paced working environment that offers many opportunities for growth and further career progression. We provide a robust training and onboarding period that teaches you the essential skills as well as subject matter expertise around your assigned topical knowledge.
As a Service Specialist you will provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience through answering incoming phone calls. Our contact centers are open Monday through Friday, 7:00 AM – 7:00 PM CST to accommodate the needs of our clients and branch teams across all North America. Shift times are driven based around the business needs of each department.
What to expect:Answer a high volume of phone calls and written inquiries from our clients and branch teams.Partner closely with trainers, coaches, and your team leader to build proficiency in your role.Provide superior service and single call resolution to our clients and branch teams.Grow your knowledge on your assigned topic and build on your expertise.If opting for a hybrid or remote work arrangement, supply a distraction free and consistent workplace to protect client information. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Welcome to the Service Division at Edward Jones. We have a passion for providing world class service to our clients and branch teams. Join hundreds of associates that deliver tailored solutions to deliver superior results. Our Service Specialists are part of an engaging and fast paced working environment that offers many opportunities for growth and further career progression. We provide a robust training and onboarding period that teaches you the essential skills as well as subject matter expertise around your assigned topical knowledge.
As a Service Specialist you will provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience through answering incoming phone calls. Our contact centers are open Monday through Friday, 7:00 AM – 7:00 PM CST to accommodate the needs of our clients and branch teams across all North America. Shift times are driven based around the business needs of each department.
What to expect:Answer a high volume of phone calls and written inquiries from our clients and branch teams.Partner closely with trainers, coaches, and your team leader to build proficiency in your role.Provide superior service and single call resolution to our clients and branch teams.Grow your knowledge on your assigned topic and build on your expertise.If opting for a hybrid or remote work arrangement, supply a distraction free and consistent workplace to protect client information. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
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