**DESCRIPTION** We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Business in Richmond, VA. **Job Summary:** Supervises employees who install, service, and repair equipment and machinery. **In this role, you will make an impact in the following ways:** + **Financial Acumen** : You’ll interpret key financial indicators to make better business decisions, ensuring the company remains financially healthy and competitive. + **Effective Communication** : You’ll craft and deliver messages in various formats (e.g., emails, presentations, reports) that clearly address the needs and preferences of different audiences, ensuring everyone is on the same page. + **Customer Focus** : By building strong relationships with customers, you’ll understand their needs and deliver tailored solutions, enhancing customer satisfaction and loyalty. + **Directing Work** : You’ll provide clear direction, delegate tasks effectively, and remove any obstacles that might hinder progress, ensuring that your team can work efficiently and meet their goals. + **Ensuring Accountability** : You’ll hold yourself and your team accountable for meeting commitments, fostering a culture of reliability and trust. + **Managing Conflict** : You’ll handle conflicts with minimal disruption, using effective strategies to resolve issues and maintain a positive work environment. + **Diagnostics Application** : You’ll translate customer complaints into actionable troubleshooting plans, use specialized tools to diagnose issues, and document your findings to ensure successful repairs and accurate records. + **Electronic Service Tool Application** : You’ll identify and use the right electronic tools to diagnose and resolve service issues, interpreting the results to determine the next steps for effective service resolution. **RESPONSIBILITIES** **To be successful in this role, you will need the following:** + **Supervisory Skills:** Ability to supervise Service Technicians and/or Service Team Leaders, coordinate schedules, and communicate repair plans. + **Coaching and Feedback** : Provide coaching, feedback, and performance reviews to Service Technicians and Team Leaders, fostering professional growth. + **Technical Support:** Offer first-level support to Service Technicians and escalate technical issues when necessary. + **Logistics Management:** Manage service logistics, including materials, equipment, and personnel, ensuring safety, quality, and efficiency. + **Quote Accuracy:** Develop and review quotes for accuracy, communicate updates on repair status, and manage schedule changes. + **Continuous Improvement:** Participate in continuous improvement activities to enhance processes in line with customer expectations and organizational goals. + **Repair Monitoring:** Monitor the status of open repairs, addressing issues that impact timely completion. + **Customer Satisfaction:** Monitor branch goals and targets, maintain high customer satisfaction levels, and resolve customer concerns related to warranties. **Education, Licenses, Certifications:** College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** Intermediate level of relevant work experience in a technical field, including team leadership experience, required. **QUALIFICATIONS** Supervise and assist FSPG techs with scheduling work, performing task, and communicating expectations daily **Compensation and Benefits** Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. **Cummins and E-verify** At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **Min Salary** $74800 **Max Salary** $112200 **ReqID** 2403066 **Relocation Package** No **Cummins and E-Verify** At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.