Do you have strong administrative experience and good communications skills? If so, there is a great opportunity for a Service Support Administrator to join our Customer Service Team.
Service Support will remain the biggest differentiator to give us the competitive edge in the market. It is the key Pillar of the Service Organisation in supporting the Service Engineers, implementing processes and coordination with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum customer satisfaction.
The team consists of eight professionals, and we are looking forward to shaping the future with you.
This position is available full-time, based on site in Epsom. Once fully trained there will be the opportunity to work from home for 2 days a week.
Grow with us – Your Responsibilities
On a daily basis you will be supporting the service sales team by raising quotations, creating service agreements, actioning service agreement amendment enquires, following up on renewals, invoicing, ensuring all documentation is correct and inputting details on to the system
You will play an important role in the day to day running of the service team, managing your own area of customers being their first point of contact via phone and email to ensure a smooth transition throughout the contract renewal process
Do you enjoy collaborating with many colleagues and teams that contribute to the company’s success? You will work closely with engineers, quality and scheduling teams building and maintaining good working relationships to enhance the customer experience
In addition, you will run Daily / Weekly / Monthly reports, be responsible for ordering service agreement consumables, update spreadsheets and process emails from a shared inbox
What will convince us
You will have strong experience within a support administration position
Possess very good attention to detail with the ability to spot errors and rectify them
Be proactive in your approach with the ability to multitask and prioritise your workload
Enjoy working as part of a team as well as individually
Be a confident communicator making yourself easily approachable and adapting to the changing needs of customers and internal stakeholders
Have the ability to take ownership of varied processes
Experience in SAP (Service Module) would be ideal though full training will be provided
Have strong Microsoft Excel skills
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Health & Wellbeing
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers