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This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES 

Meets regularly with Funeral Director(s) to ensure customer needs are metFrequently communicates with families to coordinate activities  Takes first calls and dispatches removal teamsCollects vital information, files death certificates and insurance claimsSchedules appointments for Funeral DirectorsDesigns and prints memorials; creates, scans, and corrects arrangement documentsOrders merchandise, flowers, urnsSchedules services including coordinating with churches, cemeteries and staffAssists with setting up funeral/visitation areas and take downAssists during funeral services and eventsAssists with dressing, casketing and preparing the deceased for viewingTransport human remains to the Crematory facilityDelivers ashes from Crematory to Funeral HomeAssists with removalsMay be required to ensure company vehicles are clean and fueled, prior to and after servicesAdheres to all Company and Regulatory requirementsPerforms other administrative duties for the location when time permits

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Good driving record and valid driver’s license

Experience

2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment requiredFuneral industry experience preferred but not required

Knowledge, Skills and Abilities

Strong knowledge of computers and softwareAbove average communication skillsHigh level of compassion and integrityProblem solving skillsAbility to multi task and set prioritiesAbility to maintain confidentialityAbility to work beyond standard business hours including weekendsDetail orientedProfessional team playerPro-actively seeks out tasksMotivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work EnvironmentMostly works indoors during all seasons and weather conditionsOccasional work outdoorsLimited amount of local and/or multiple location traveling requiredProfessional dress is required when in contact with families Work PosturesSitting continuously for many hours per day, up to 6 hours per dayOccasional periods of time standing, up to 3 hours per dayClimbing stairs to access buildings

Physical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageAbility to lift up to 20 poundsWork HoursWorking beyond “standard” business hours as the need arises

Postal Code: 76115

Category (Portal Searching): Operations

Job Location: US-TX - Fort Worth