Service Team LeaderAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

SERVICE OPERATIONS MANAGER

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.You will be working as Service Team Leader and will be part of Motion Business for Service division, based at Vadodara, IndiaWork model: on site #LI-onsiteYou will be mainly accountable for:•\tEnsuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.•\tDriving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.•\tAllocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.•\tManaging a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

B-Tech Electrical / B-Tech Electronics / Diploma In Electrical or Electronics10+ Yrs of experience in Field Service with Drives, MCC, Automation etcMust-have Skills: Computer Literacy, Low/Medium Voltage Drives, LCI, Commissioning , Field Service, Technical Support for field service activitiesNice to have: PLC, Transformer, Motor

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory\"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning\"