We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We are hiring immediately for a Service Team leader supports the Service Centre Manager by leading and coordinating the depot based teams and operations.
Why Join Aggreko?
Position will be based in Johannesburg, South Africa
Competitive compensation package
Industry-leading benefit plans including medical insurance
Continuous training and development with career growth opportunities
Safety-focused culture
Role Overview: The Service Team Leader is the deputy to the Service Centre Manager. They will support the Service Centre Manager deliver all activities within their assigned service center(s), delivering positive operational performance results, and leading & coordinating the operations teams, primarily made up of technicians.
The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service centers.
What you’ll do:
Safety – Supports SCM to deliver:
Local HSE Rep - drives safety performance & accountability
Ensures that facilities & work areas are safe, clean & GSCS Compliant
Deputizes for SCM to conduct daily toolbox & Safety meetings.
People Management – Supports SCM to deliver:
Assumes the lead for Service Centre Recruitment – Tech 2 & below
Supports Service execution delivery to customer service levels
Shares Accountability for technician supervision & scheduling
Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action.
Manages all aspects of their team along with the SCM
Maintains staffing to shop & field technician deployment guidelines.
Fleet Management – Supports SCM to deliver:
Ensures on time maintenance, availability & reliability of asset pre delivery and during operation. Equipment Transfer requests & ensure equipment is ‘green carded’ & functional for deployment
Ensures accuracy of available asset and inventory yard based, Parts supply and core returns, as well as service material costs by budget or KPI
Accountable for the appropriate & timely deployment of fleet & staff.
Commercial Management – Supports SCM to deliver:
Owns local financial admin tasks within & external to Service Centre
Drives business standards & cost controls to ensure profitability.
Technician overtime vs. forecasts / budgets
Subcontractor & temp labor spends vs. forecast / budget
Test & turn spend & Inventory variances.
Technician travel spend & Consumables spend.
Labor recovery details
Credit & standdown detailed review
Change order review
Monthly review and ownership of the above controllable costs
Owns procurement within the Service Centre
Facility Management
Manages necessary Administration process and allocates accordingly between SCM and the wider Service Centre Team
Responsible for ensuring compliance with GSCS standards
Requisitions and reports receipt of supplies, parts, and fleet.
Executes customer contracts & delivers service to Aggreko Standards.
Ensures effective adherence to policies & procedures
Acts as secondary contact for ARM alarms
Executes tasks per the monthly operations calendar
You’ll have the following skills and experience:
Grade 12 or equivalent
Minimum 5 years of Operational leadership roles
Good mechanical and electrical technical knowledge
Find out more and apply now.
Bring your energy. Grow your career.
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Equity, diversity and inclusion at Aggreko
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.