Service Team Leader - MotorsAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.The work model for the role is: #LI-HybridThis role is contributing to the Motion Service Business Area in Mexico.You will be mainly accountable for:•\tEnsuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.•\tDriving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.•\tAllocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.•\tManaging a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.Our team dynamicsYou will join a talented team, where you will be able to thrive.

Qualifications for the role

\tProven 5+ years of field service experience in predictive and preventive maintenance of electric motors.\tAbility to demonstrate your technical knowledge in electric motors and generators in low, medium and high voltage and knowledge in the use of electrical measurement devices.\tExperience leading teams.\tYou are at ease communicating in English in an Advanced Level.\tBacherlor's Degree in Electrical Engineering, Electromechanical Engineering or related.

More about us

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