Job Description

Provide technical support Santa Clara Service Center performing repairs, maintenance and overall system solutions for Agilent's broad instrumentation portfolio, while also having the opportunity to work with cross-functional teams to develop process improvements to increase operational excellence. Put your troubleshooting and problem-solving abilities to good use while feeling satisfied knowing you have helped Agilent's customers meet their needs.

You will have an opportunity to work on sophisticated laboratory equipment and be a member of a highly technical and professional service team, while also collaborating to improve process efficiency. You will be expected to perform the following tasks:

Actively identify and implement improvements in service processes by analyzing recurring issues, customer feedback, and operational bottlenecks.

Troubleshoot & repair analytical instrumentation.

Effectively communicate with customers during repairs

Work closely with team members to ensure timely repairs

Be proactive in your daily tasks

Be able to operate with limited supervision

Use time-management skills to successfully balance customer repairs and projects.

Coordinate with external calibration service providers.

Qualifications

2+ years of relevant experience 

Logical troubleshooting and problem-solving skills

Proven experience in continuous improvement and process efficiency.

Excellent verbal and written communication skills

Knowledgeable regarding Windows based products

Ability to independently prioritize daily tasks and repairs across multiple product lines

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least January 24, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $31.29 - $48.89/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Services & Support