Company Overview:
HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re
proud to have been certified as a Great place to Work the last four years. What do we do and what
makes it so great? Well, we’re glad you asked! We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:
Service Technician ensures the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. Identify, repair/replacement needs necessary to maintain equipment and systems; providing necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service.

Responsibilities:
• Coordinates with Dispatch and management team to ensure work orders are accurately
received and attended to in a timely manner based upon established goals and service
standards.
• Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential
HVAC units for the purpose of identifying repair/replacement needs necessary to maintain
equipment and systems.
• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit
heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of
equipment.
• Manage repair costs while minimizing inefficiencies.
• Achieve all first-time fixes, productivity, customer service and other performance goals in a
consistent manner.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters,
control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability
of items and equipment is in safe operating condition.
• Manage and maintain appropriate inventory ensuring availability of required parts and
equipment on an ongoing basis.
• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units
such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing
renovation and preventive maintenance of heating/air conditioning.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring
availability of required items.
• Responds to emergency situations for the purpose of resolving immediate safety concerns.
Job Description 2024
• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the
availability of materials required at job site.
• Must be able to work independently and have good customer communication skills.
• Other duties as assigned

Job Requirements:
• High School Diploma or General Education Degree (GED) required.
• Strong HVAC experience in residential areas preferred.
• Universal EPA Certification with 1-3 years’ experience preferred.
• Ability to speak, write, and read English.
• Ability to work independently.
• Valid Driver’s License.
• Ability to read and interpret electrical schematics.
• Strong HVAC and plumbing experience in residential and light commercial areas including but
  not limited to steam, hot water, warm air, high efficiency, hot water storage, radiant systems,
  tank-less systems, ductless a/c, and package units.
• Must be familiar with and able to utilize electronic equipment, including, but not limited to a
  computer, for the purposes of queries and accurate data entry.

Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully
perform the essential functions of this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the functions of the position for which they work. While
performing the duties of this position, the employee is regularly required to listen, talk and hear. The
employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while
executing tasks like working on a computer or talking on the telephone. The employee is occasionally
required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or
move up to 15 pounds. Specific vision abilities required by this position include close vision, distance
vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to
low.


What We Are Looking for:
At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re
looking for someone who loves the work of compliance to join our team. A compliant organization is
good for everyone so join us in supporting a culture that creates great employee experiences at an
organization that cares. The right people for our team (1) care about what we do, the people on our
teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively
in work and office life, (4) are committed to growth, learning, and improving both self and the
organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full
team’s success. We need people who challenge convention, think differently, solve problems, and strive
for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to
perform the position described. It is not intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.