Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.  

Apply now for the position of Customer Service Engineer, and you will join our Ultrasound Service team based in the greater New Orleans area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This is a Customer Service Engineer position based in New Orleans, LA.

Your Role: 

Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.Work with Regional Service Director to achieve individual goals and targets for the region.Ensure all work and equipment adhere to all state and federal regulatory requirements.Required to submit any documentation required to remain in compliance with serviceable repairs.Maintaining a clean driving record in compliance with company fleet vehicle policies.

 Your Expertise: 

Maintenance of electronic equipment, either in or out of a healthcare environment.Experience with MS Office applications, e.g., Word, PowerPoint, Excel, and Outlook.Desire to work with our latest technology and learn about new software and hardware solutions.Passion to deliver customer centric solutions.Ability to work independently with minimum supervision, a self-starter and manage own schedule.Flexibility to travel for day-to-day work and required company training.

Required Skills, Education and Experience for this position:

Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.Expertise in troubleshooting, diagnosing, and solving complex technical issues.Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event.Must be able to be compliant with hospital credentialing requirements.Ability to work professionally with all levels of hospital organization staff.Excellent organizational, time management, written and verbal communication skills.Ability to travel >75% of the time.Ability to function within and support a team environment and build strong working relationships,Problem-solving skills, ability to evaluate situation and prioritize factors in decision making.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. 

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” 

 

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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