**Service Technician Needed for Immediate Hire** **No travel required - this role is an office position** **Must have previous mechanical experience** **Great company and working environment + room for growth** **Location:** Denver, NC **Job Summary:** Candidates will be responsible for assisting Field Technicians troubleshoot issues over the phone **Pay:** $20.00-$23.00 per hour based on experience **Hours:** 8:00am-5:00pm Monday-Friday (no weekends) **Key Responsibilities:** + Respond to telephone calls, emails, and web request for technical support + Handles hotline support, dispatch breakdown service, dispatch installations, follow-up on dispatched service to ensure timely completion, and performs after hours hotline support. + Assists the service team with managing and developing Service Agents throughout all regions. + Assists in planning and achieving service team goals and objectives. + Provides communication back to Service Agents on performance to ensure appropriate actions in meeting the needs of customers. + Addresses complaints and resolves problems in a timely manner ensuring the appropriate Service Technician is providing professional customer service. + Performs necessary tasks to ensure company's owned inventory is operational and available for sale or used in training. + Authorizes warranty service and approves service agent warranty invoice approvals. **_If interested, please apply to this posting with an updated resume._** **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.