Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team. You will work based out of our Maple Grove office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service. Examples of Work Performed + Balance daily work load, answering and prioritizing calls and tickets + Install, support and troubleshoot software and hardware issues remotely + Gather technical information for Engineer or on-site escalations + Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime + Perform on-site dispatches at client sites when necessary + Maintain client accounts with special attention to security on all data and voice systems + Exceed customer expectations of service and know-how on a daily basis + Maintain internal knowledgebase and ticketing information on an ongoing basis + Perform routine maintenance updates + Box up and ship hardware to clients as requested + Build PCs + Put server hardware together + Build virtual windows servers + Other duties as assigned Minimum Qualifications + Education: MCSA or two-year college degree in Information Technology; or equivalent experience. + The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration. Experience + Two years related experience with helpdesk/desktop support in a professional environment + Call center or client-facing experience Preferred Requirements + Strong PC Operating System, hardware, and networking fundamentals + Active Directory: managing user accounts, security groups, and permissions + LAN Fundamentals: file servers, file and folder permissions, print servers + ISP Flow/Outage Fundamentals + Spam Filtering Fundamentals + Data Backup and Restore Fundamentals + Security: identifying and resolving malicious software issues + Strong interpersonal skills required to effectively communicate with users and vendors + Willingness to work as part of a team to deliver quality service to our clients + Strong work ethic + Time management and task prioritization skills Benefits Include + Highly competitive pay based on experience + Great opportunities for career advancement + Cyber Advisors fully pays Medical and Dental plan for employee + 401k with employer matching + Disability and Life Insurance + Bonuses eligible + Vacation and paid time off + Working with dynamic clients and the latest coolest technology If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you. Must be able to pass a criminal background check and drug screen.