Service Technician Job Description _Would you like to work in an international, innovative organization, where we produce high-quality solutions_ _and_ _are constantly looking to enhance existing and develop new offerings as a Service Technician? Then we have an interesting position in Grundfos for you!_ **What is the job about?** As a service technician, you will apply your technical knowledge to provide customer support with a high service focus, delivering services quickly and efficiently in support of the company's goals. This position reports directly to the Head of Service & Solutions and will primarily operate in the Cota, Cundinamarca-Colombia, focusing mainly on fieldwork. The role requires up to 80% field services and 20% administrative work, relocation for this position is not supported; therefore, qualified candidates must reside in Cundinamarca and have authorization to work in Colombia without assistance. **Your main responsibilities:** + Disassemble, inspect, troubleshoot, repair and replacement parts and re-assemble pumps, pumps systems and accessories in a field service and or shop environment + Ensure warranty claims are dealt with in a fair and timely manner for all parties concerned ensuring that due process is followed, and all necessary Administration tasks are completed to ensure traceability of jobs and hours allocated + Ensure timely and accurate input and analysis of data through SAP and FAS so that issues are monitored and resolved as quickly and effectively as possible + Accurately capture failure data and record all failures in standard Grundfos reporting tools and the FAS system + Ensure quick turn around and reliability of repair of serviced products + Develop a continuous improvement approach to service repair and implement corrective actions + Provide back-up support for the handling of incoming calls on service and technical enquiries + Perform workshop equipment servicing when required + Maintain a high level of customer communication with regards to open and pending service jobs + Maintain a high level of professionalism in the execution of the role and in all customer communications + Any other reasonable duties as requested, commensurate with the position + Promote and drive service revenue growth opportunities **Your background** We imagine that you have: + Experience driving well-defined processes within the service environment + Ability to participate in work with processes or projects + 2 years of relevant work experience before entering level besides formal, technical education + Ability influence others and follow processes + Some experience supporting key business initiatives + Knowledge of best practices and relevant practices, systems in the service environment + Availability to travel within Colombia and surrounding areas **What’s in it for you?** What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. In addition, your day-to-day benefits include: + Up to 3 days’ paid leave for volunteering + Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. + Long-term career development with regular dialogue, as well as continuous learning and development opportunities. **Do you want to learn more?** If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) ,and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people. (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job Details** Application deadline: Workplace: Onsite Position Job Location: Bogota, Distrito Capital de Bogotá, Colombia Contract Type: Full-Time Employment Type: Regular