Job Track Description:

\n\n Performs business support or technical work, using data organizing and coordination skills.\n Performs tasks based on established procedures.\n In some areas, requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Expands skills within an analytical or operational process.\n Maintains appropriate licenses, training, and certifications.\n Applies experience and skills to complete assigned work.\n Works within established procedures and practices.\n Works with a moderate degree of supervision.\n\n

Functional Knowledge

\n\n Developed skills in a range of processes, procedures, and systems.\n\n

Business Expertise

\n\n Understanding of how best teams integrate and work together to achieve company goals.\n\n

Impact

\n\n Impacts a team, by example, through the quality service and information provided.\n Follows standardized procedures and practices and receives moderate supervision and guidance. \n\n

Leadership

\n\n Has no supervisory responsibilities.\n Manages own workload.\n\n

Problem Solving

\n\n Ability to problem solve, self-guided.\n Evaluates issues and solutions to provide the best outcome for the client and end-users.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Monitors the equipment to ensure it is operating correctly and reports any malfunctions.\n Ensures troubleshooting issues are identified and communicated.\n Understands and follows Quality Control criteria and procedures.\n Handles set up, installation, and readiness for operation of equipment.\n Reviews all equipment components to ensure quality standards are met.\n Completes all required documentation to keep a record of the equipment maintenance.\n May need to operate a company vehicle in order to service remote devices.\n Performs recommended preventative maintenance.\n Assists and guides Level 1.\n Occasionally performs all tasks from level 1.\n Performs other duties as assigned.\n Complies with all policies and standards.\n