**Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Expands skills within an analytical or operational process. + Maintains appropriate licenses, training, and certifications. + Applies experience and skills to complete assigned work. + Works within established procedures and practices. + Works with a moderate degree of supervision. **Functional Knowledge** + Developed skills in a range of processes, procedures, and systems. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals. **Impact** + Impacts a team, by example, through the quality service and information provided. + Follows standardized procedures and practices and receives moderate supervision and guidance. **Leadership** + Has no supervisory responsibilities. + Manages own workload. **Problem Solving** + Ability to problem solve, self-guided. + Evaluates issues and solutions to provide the best outcome for the client and end-users. **Interpersonal Skills** + Exchanges information and ideas effectively. **Responsibility Statements** + Monitors the equipment to ensure it is operating correctly and reports any malfunctions. + Ensures troubleshooting issues are identified and communicated. + Understands and follows Quality Control criteria and procedures. + Handles set up, installation, and readiness for operation of equipment. + Reviews all equipment components to ensure quality standards are met. + Completes all required documentation to keep a record of the equipment maintenance. + May need to operate a company vehicle in order to service remote devices. + Performs recommended preventative maintenance. + Assists and guides Level 1. + Occasionally performs all tasks from level 1. + Performs other duties as assigned. + Complies with all policies and standards.