About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian Service Technical Training is seeking a passionate and driven Service Training Manager to lead our team of Technical Training Instructors. In this role, you will play a critical part in ensuring our Service Technicians are equipped with the skills and knowledge to deliver exceptional customer experiences. You will be a champion for continuous learning, a skilled communicator, and a proactive leader who thrives in a fast-paced environment. Working with the Sr. Manager of Technical Training, you’ll execute on identified strategic priorities and work to stay ahead of the training needs in the field. Responsibilities Manage a team of Technical Training Instructors to ensure the delivery of high-quality training for technical roles in the Service organization Partner closely with instructors to ensure continuous personal and professional growth Develop team goals and deliverables each quarter and drive team to deliver on those objectives Work with L&D as well as cross-functional teams to define training needs; ensure ongoing alignment with leadership and operationalize training Lead presentations as needed to provide updates to various audiences Coach training team on best practices for adult learning and facilitation Observe, mentor and coach instructors conducting training and assess according to pre-defined KPIs. Stay current with the latest Rivian technical product information. Qualifications 5+ years of related work experience. 2+ years of people managing experience. Degree or Certificate from a University program in Automotive Technology or the equivalent in experience and evidence of exceptional ability. Familiarity with adult learning principles and training evaluation methods An ability to build strong relationships and collaborate with diverse stakeholders Excellent verbal and written communication skills Proven ability to work autonomously and manage your workload effectively Experience in anticipating potential problems or areas of improvement and implementing solutions independently High proficiency with technology; ability to learn new applications quickly Ability to travel, possibly more than 50% as needed Clean Driver’s License Previous automotive experience working in the service training field with management a plus Experience as an automotive technical trainer a plus Current passport for international travel a plus Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.