Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Service Transition Product Owner manages and delivers against the IT Service Management product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes.  They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The Service Transition Product Owner is responsible for delivery of a best in class Change and Release management product for Bank of America.

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Responsibilities:

Collaborates with the Head of ITSM product management to develop product strategy, objectives and key resultsDesign and implement Change and Release workflows, business rules, controls, reporting and other required features to satisfy Change and Release process requirementsDesign and orchestrate key product integrations to facilitate a best-in-class automation and user experienceConduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basisWork closely with stakeholders to understand their needs and ensures they are aligned on priorities.Maintains a product roadmap to deliver against objectives and key resultsDefines the value statement and measurable benefits that will be realized upon product and feature deliveryEstablish and maintain a tight partnership with DevOps and SDLC product owners to ensure roadmap alignmentConducts strategic and continuous planning to ensure a robust and high-quality product backlogEvaluates and prioritizes demand and decomposes into deliverable featuresCollaborate closely with engineering leads and platform architects on product design and implementation strategiesFacilitate product design workshops with key stakeholdersDocuments high quality epics, features and stories to maintain the product backlogLead and participate in key product planning and agile delivery routinesCollaborate with scrum master to remove delivery blockers and increase delivery velocityValidate developed features meeting acceptance criteriaMaintain evidence required for change and release management of product implementationsEvaluate product feature and release impacts to manage user adoption of new product featuresDevelop and maintain knowledge of ServiceNow modules, including ITSM and ITOMLeads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgatesBroadens relationships with business and technology leaders across multiple organizations, as well as Compliance and RiskEstablishes target outcomes in partnership with stakeholders and leadersTracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and scheduleCollaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirementsManages program financials and supports resource planningEnsures adherence with Enterprise Change Management standards

Skills:

CollaborationProject ManagementResult OrientationSolution Delivery ProcessStakeholder ManagementAnalytical ThinkingBusiness AcumenInfluenceRisk ManagementAgile PracticesData Management

Required Qualifications:6+ years of experience in a product management or related role4+ years operating in an agile delivery modelExperience implementing or managing Change and Release management on ServiceNowITIL foundation certifiedStrong technical knowledge and business acumenStakeholder analysis and management skillsStrong verbal and written communication skills

Desired Qualifications:

2+ years ServiceNow implementation experience4+ years experience working in banking or other highly regulated industryStrong understanding of the ServiceNow common services data modelCompletion of designated ServiceNow learning pathway coursesExperience in Business Transformation projects, ServiceNow, or ITSMITIL V3 Expert or V4 Managing ProfessionalCompletion of designated ServiceNow learning pathway coursesExperience in Business Transformation projects, ServiceNow, or ITSMExperience in DevOps automation and integration with Change and ReleaseExperience with the Bank’s Change improvement and simplification initiatives

Shift:

1st shift (United States of America)

Hours Per Week: 

40