The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

 

STEPHENSON SERVICE COMPANY

JOB DESCRIPTION

 

 

DEPARTMENT: Tire & Automotive Center                            DATE: 09/01/2024              

 

 

JOB TITLE: Service Truck Operator/ Technician              STATUS: Non - Exempt

 

 

PURPOSE AND SUMMARY STATEMENT    

Under the direction of the Location manager, operate tire service truck and provide complete tire sales and service to customers and the company.

 

ESSENTIAL JOB FUNCTIONS  

 

Proven ability to maintain confidentiality.

 

Willingness and ability to communicate with Location manager and fellow employees.

 

Ability to be accessible and on call for repairs and emergencies at the discretion of management especially during peak season.

 

General duties would include operating the service truck. When not on a service call, provide tire and automotive service at our Corp Tire location.

 

Assists with incoming telephone calls, quoting prices and credit terms, preparing work orders and basic automotive repairs.

 

Provides accurate unit numbers when doing work on company units. Required to complete purchase orders for all company work.

 

Handles all customer complaints in a timely and professional manner.

 

Responsible for contacting the customer if the vehicle inspection indicates the potential need for additional parts and/or labor.

 

Supply basic tools of the trade.

 

Attends all required meetings and training programs.

 

 

 

 

 

 

 

 

 

 

 

OTHER JOB FUNCTIONS

Adheres to the member company uniform policy and maintains the appropriate professional image.

 

Maintain a clean and safe working environment.

 

Performs other duties as assigned.

 

 

 

 

REQUIREMENTS

 

 

 

   Education and experience

   

      Typically requires a 2-year college degree along with a certificate confirming completion of an auto mechanics program. Previous work experience will be taken into account. Must demonstrate a solid understanding of tires.

 

    Must possess or be able to acquire a Class C CDL driver’s license. (Operate service truck)

 

    Must be able or learn to operate tire shop and tire truck equipment, and basic    computer application.

 

 

 

  Functional Skills

     Must have strong mechanical skills

 

     Understanding and experience in operations, distribution, warehousing, inventory control, and purchasing.

 

      Team building skills and the ability to work independently and, in a team-oriented environment. 

 

   Proven professional communication and customer service skills.

 

   Demonstrated organization, planning, and problem-solving skills and the ability to handle multiple tasks with frequent interruptions, prioritize work, and deal with deadlines.

 

   Proven computer and “attention to detail" skills and the ability to use computer programs such as excel and word to enhance business processes.

 

 

 

 

Core Skills  

 

   Demonstrated core skills including business knowledge, collaboration, communication, customer focus, decision making and skill development.

 

 

Other Requirements  

 

   Must have and maintain a valid driver’s license and be insurable to operate required Company vehicles.

 

   Must possess or be able to acquire a CDL driver’s license.

 

  Must be able to work hours beyond normal business hours to ensure customer    satisfaction.

 

  Ability to lift 90 pounds to height of 3 feet.

 

  Ability to climb steps and/ or ladders.

 

 

 

 

 

 

_______________________________                                  _______________________

Employee Signature                                                             Date

 

 

 

 

_______________________________                                  _______________________ 

Supervisor Signature                                                           Date

 

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.