Job details

The Service and Warranty Specialist provides superior customer service and interacts with customers providing relevant information which creates mutual understanding of any corrective action needed. They research product quality issues to independently determine the right action needed to resolve any issues. They self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers, and complete required paperwork. ...

Perks & Benefits:

Shift: 1st M-F 8AM-5PMPay: $18-$25/HRNew owners & management that make employee satisfaction and recognition a priority!$1,500 Employee Referral programClean, Organized, Safety conscious facilityPotential of being a permanent position

Benefits:

Medical, Dental and Vision insurance401(k) planVacation PaySick DaysPaid Holidays

Responsibilities:

Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed.Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand.Ensure appropriate actions are taken to resolve customers problems and concerns.Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers.Complete and submit required paperwork that is neat, accurate, thorough and timely.Keep team members informed as needed of customer interactions & actions taken.Follow established procedures and make recommendations for process improvement.Ensures material is available to perform on-site service work. Keep service area neat and organized.Inventory service stock area of warehouse; request material replenishment as needed.

Skills:

Technical Knowledge of Windows and Doors helpful, or able to learn: Understanding of window and door products, installation processes, and maintenance requirements.Technical degree or Associates of Arts degree preferred

Qualifications:

Warranty Processing and Claims Management: Familiarity with processing warranty claims, documentation, and managing warranty periods.Customer Service: Ability to handle customer inquiries, complaints, and provide support throughout the warranty process.Problem-Solving: Skills to diagnose issues, propose solutions, and coordinate repairs or replacements effectively.Communication Skills: Clear communication with customers, technicians, and other stakeholders.Attention to Detail: Ensuring accuracy in documentation, claim details, and service schedules.Time Management and Scheduling: Coordinating appointments, field technician schedules, and follow-ups on service cases.Familiarity with CRM and ERP Systems: Experience with customer relationship management (CRM) software, enterprise resource planning (ERP) systems, or other service tracking tools.Team Collaboration: Working closely with manufacturing, sales, and field service teams to address warranty issues efficiently.4-5 years of previous customer service experienceAble to build relationship with customersProficiency in Microsoft applications such as Word, Excel and Outlook

 

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow more

The Service and Warranty Specialist provides superior customer service and interacts with customers providing relevant information which creates mutual understanding of any corrective action needed. They research product quality issues to independently determine the right action needed to resolve any issues. They self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers, and complete required paperwork.
...

Perks & Benefits:

Shift: 1st M-F 8AM-5PMPay: $18-$25/HRNew owners & management that make employee satisfaction and recognition a priority!$1,500 Employee Referral programClean, Organized, Safety conscious facilityPotential of being a permanent position

Benefits:

Medical, Dental and Vision insurance401(k) planVacation PaySick DaysPaid Holidays

Responsibilities:

Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed.Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand.Ensure appropriate actions are taken to resolve customers problems and concerns.Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers.Complete and submit required paperwork that is neat, accurate, thorough and timely.Keep team members informed as needed of customer interactions & actions taken.Follow established procedures and make recommendations for process improvement.Ensures material is available to perform on-site service work. Keep service area neat and organized.Inventory service stock area of warehouse; request material replenishment as needed.

Skills:

Technical Knowledge of Windows and Doors helpful, or able to learn: Understanding of window and door products, installation processes, and maintenance requirements.Technical degree or Associates of Arts degree preferred

Qualifications:

Warranty Processing and Claims Management: Familiarity with processing warranty claims, documentation, and managing warranty periods.Customer Service: Ability to handle customer inquiries, complaints, and provide support throughout the warranty process.Problem-Solving: Skills to diagnose issues, propose solutions, and coordinate repairs or replacements effectively.Communication Skills: Clear communication with customers, technicians, and other stakeholders.Attention to Detail: Ensuring accuracy in documentation, claim details, and service schedules.Time Management and Scheduling: Coordinating appointments, field technician schedules, and follow-ups on service cases.Familiarity with CRM and ERP Systems: Experience with customer relationship management (CRM) software, enterprise resource planning (ERP) systems, or other service tracking tools.Team Collaboration: Working closely with manufacturing, sales, and field service teams to address warranty issues efficiently.4-5 years of previous customer service experienceAble to build relationship with customersProficiency in Microsoft applications such as Word, Excel and Outlook

 

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed. Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand. Ensure appropriate actions are taken to resolve customers problems and concerns.Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers. Complete and submit required paperwork that is neat, accurate, thorough and timely. Keep team members informed as needed of customer interactions & actions taken. Follow established procedures and make recommendations for process improvement. Ensures material is available to perform on-site service work. Keep service area neat and organized.Inventory service stock area of warehouse; request material replenishment as needed.

experience

1-4 years

skills

Technical Knowledge of Windows and Doors helpful, or able to learn: Understanding of window and door products, installation processes, and maintenance requirements.Technical degree or Associates of Arts degree preferred

education

No Degree Required