EquipmentShare is Hiring a Service Writer

EquipmentShare is immediately hiring a Service Writer for our rental facility in Kansas City, MO to be responsible for scheduling rentals and maintaining customer service standards with customers.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours.

Primary Responsibilities

Write customer damage work orders, order parts and bill work orders

Assist the service manager to manage customer damage and internal work orders

Respond to inbound leads and guide customers through the EquipmentShare rental process

Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently

Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business

Promptly respond to and resolve customer inquiries, requests, complaints or other communications

Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why We’re a Better Place to Work

Competitive salary

Medical, Dental and Vision benefits coverage for full-time employees

Generous paid time off (PTO) plus company paid holidays

401(k) and company match

Annual tool and boot reimbursements for those in applicable jobs

Fitness Membership stipends plus seasonal and year round wellness challenges

Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year

Opportunities for career advancement and professional development

Access to industry leading diagnostic tools

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications  Required Skills/Abilities: 

You’re a great listener and care about solving your customer’s problems

You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process

You have strong interpersonal and problem-solving skills

You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Education and Experience:

3–4 years of sales experience (equipment sales experience is a plus)

High School diploma or equivalent

Physical Requirements:

This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

EquipmentShare is an EOE M/F/D/V