Service Writer - Lead Job Details Job Location Exit 40 Truck Services - Weedsport, NY Position Type Full Time Salary Range $26.00 - $30.00 Hourly Job Shift Monday - Friday: 8:00am to 5:00pm Description Position: Full-time Hours: Monday-Friday / 8:00AM-5:00PM Pay range: $26.00-$30.00 based on experience Job purpose The Service Writer proactively and reactively coordinates repairs for the fleet. This includes initiating services and repairs by ascertaining performance problems and services requested/required. The service writer verifies warranty and service contract coverages, develops estimates, plans technicians, schedules outside vendors, reviews and completes repair orders. Duties and responsibilities + Able to perform the duties of the Service Writer, as required. + Manage and mentor all Service Writers to accomplish job responsibilities. + Daily review of all outstanding repair orders with staff to ensure accountability and troubleshooting support + Review PM, Internal DVIR, and Fault Codes DAILY with Service Writers to make sure units are addressed timely Internal Shop Activities + Regular Attendance & Punctuality. + Communicate with internal departments (example: Dispatch, Financial Services), as necessary. + Answer general repair order questions for service writers to accurately finalize within 24 hours max of completion. + Answer general invoice questions for service writers to accurately close invoices. + Understand and explain estimates to the customer immediately within prescribed variances. + Adjust invoices or estimates within specified limits. Outside Vendor Activities + Monitor the scheduled offsite work each day for PMs, breakdowns, and DVIRs reported. + Follow-up with outside vendors about outstanding scheduled repairs. + Compile repair details in the Transman software for onsite units and road service trucks. Warranty Activities + Review and manage warranty claims as required: + Open the claim. + Track & process the claim. + Follow up on warranty claims and shortages that require additional information/parts/pictures. Driver Support Activities + Provide rotating week and weekends on call coverage (company cell phone provided or reimbursement). + Answer incoming calls in a professional manner and return all customer calls prior to close of business each day. + Follow up to completion on all incoming inquiries. + Knowledgeable and complies the Safety, ELD, and CSA communications with drivers. + Understand driver operations and work completed within the daily driver functions. Benefits : + Meritain Aetna, (offer 2 different health plans) + Company Sponsored HRA Card + Excellus Dental + Excellus Vision + Colonial Voluntary Supplemental Benefits (accident, disability, medical bridge, cancer) + 1x annual salary Life Insurance Policy + Unum- voluntary life insurance + Pet Insurance / Pet Discount Program + EAP- Employee Assistance Program + Profit Share Program + 401K and Company 401K Match + PTO- Paid Time Off Qualifications Qualifications Required + MUST have a minimum of 5+ years of commercial truck & trailer knowledge to be considered. + High School Diploma; associate degree preferred. + Mechanical/technical knowledge. + Ability to multi-task. + Attention to details. + Self-motivated/team player. + Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies. + Ability to pass DOT drug screening and background check. + Professional image and attitude with all customers – representing KTC at all times. + Experience with specialized knowledge in the heavy duty, tractor, and trailer field. Preferred + Adept and proficient at Transman, TMW, and all required Microsoft Suite tools used. Physical requirements + Able to sit for long periods of time, use hands, or reach with hands and arms; walking short distances is required. + Able to read, write, talk, and hear. + Able to lift/move up to 75 lbs. + Repetitive tasks with few breaks. + Exposed to various extreme elements such as noise, dust, dirt and debris.