Description This exciting role bridges the gap between the Service Desk and Infrastructure teams, making you a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities: + Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support. + Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs. + Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests. + Develop strategies to improve efficiency and address system/process gaps proactively. + Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support. + Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment. + Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11. + Provide knowledge and leadership in addressing system concerns for users. + Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives. Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com). Requirements + • Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role. + Proven experience and familiarity with ServiceNow IT Service Management (ITSM) and application functionality. + Ability to handle escalated support tickets. + Strong organizational skills to handle multiple tasks. + Comfortable wearing multiple hats in a growing environment Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .