Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

Roles & Responsibilities:

 Installing and configuring the applications and plugins

Managing the IDs on the snow instance

Customizing the instance and other templates as per the requirements

Creation and customization of the business rules, ACLs, UI Policies, UI action

Managing the assests and configuration

Upgrading and developing and scripting in ServiceNow

Creating and/or customizing the core applications such as Incident, Problem, Change. Knowledge

Handling of the IPC portfolio of the instance/account

Meeting and managing the KPI/SLAs as per the customer requirements

Creating import set, transform map and data load

Integrating knowledge webservice integration, third party integration, service now to service now integration.

Leading teams and ensuring escalation are handled in defined timelines

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Minimum of 10-12 years of experience in ServiceNow administration

Administration, Configuration and/or development experience in ServiceNow tool.

Should have strong knowledge of ITSM processes with process design experience.

Should Have strong skills and experience of problem solving and troubleshooting

Knowledge of ID creation/deletion, group creation/deletion, group delegation and classification.

Knowledge of creation/modification of ACLs, Business Rules, UI Policies, UI actions

Should have scripting knowledge (Java script, Jython)

Installing and configuring the applications and plugins

Managing the assets and configuration management

Strong Knowledge of development of Service Catalog and Catalog item with hands on experience

Knowledge of Upgrade and Patching in ServiceNow and knowledge of workflow, flow designer and update sets.

Experience on Creation of import set, transform map and data load

Integration knowledge webservice integration, Rest API, third party integration, service now to service now integration

Work closely with business leaders, IT teams, and ServiceNow developers to gather and analyze requirements.

Establish and enforce ServiceNow development and operational best practices.

Provide expert-level guidance to project teams and act as a point of escalation for technical challenges.

Expert knowledge of ServiceNow platform capabilities, including scripting, integrations, and APIs.

Drive continuous improvement initiatives for the ServiceNow platform

Preferred Technical and Professional Experience

Preferred certification of ServiceNow Certified System Administrator (CSA) & ITSM

Lead teams and ensure escalation are handled in defined timelines

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.