Job Posting Title:

ServiceNow Architect

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Office of Information Technology at the Dell Medical School is looking for a ServiceNow Architect.

Must be able to work demanding hours when required.  Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview.

 

This position is eligible for benefits including: 

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%) 

• Vision, Dental, Life, and Disability insurance options 

• Paid vacation, sick leave, and holidays 

• Teachers Retirement System of Texas (a defined benefit retirement plan) 

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 

 457(b) 

• Flexible spending account options for medical and childcare expenses 

• Training and conference opportunities 

• Tuition assistance 

• Athletic ticket discounts 

• Access to UT Austin's libraries and museums 

• Free rides on all UT Shuttle and Capital metro buses with staff ID card 

 

For more details, please see: 

https://hr.utexas.edu/prospective/benefits 

https://hr.utexas.edu/current/services/my-total-rewards 

 

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. 

 

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. 

Purpose

We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions to meet the needs of our organization. The ServiceNow Architect will collaborate with various stakeholders to understand business requirements and translate them into effective technical solutions. 

Responsibilities

The ServiceNow Architect will be a senior team member who streamlines and automates business processes. By staying current with platform enhancements and emerging trends, you will have the opportunity to drive innovation and automation that improves customer and employee experience.  As an expert in the platform, you will assist in guiding the design, architecture, build, and maintenance of Dell Medical’s ServiceNow platform.

Collaborate with customers and cross-functional teams to gather and understand business requirements and translate them into technical designs. Evaluate project feasibility and provide technical leadership to ensure the successful execution of projects. Formulate implementation plans and complete implementation, testing, and documentation for new functionality. 

Review programs and systems written by other team members and provide technical expertise and feedback. Provide mentoring to junior staff. 

Stay current with platform enhancements and emerging trends to drive innovation and automation that improves customer and employee experience. Create and maintain technical architecture documentation.

Other related duties as assigned.

Required Qualifications

Three years’ experience in enterprise software development. Three years’ experience in JavaScript. Three years’ experience in ServiceNow administration and configuration, including Incident Management, Request Management and Workflows (Flow Designer), Change Management, Knowledge Management, CMDB. Three years’ experience in implementing ServiceNow integrations (Rest API design, web services, database integrations). Three years’ experience in agile software development and SDLC. Three years’ experience in gathering, documenting, and analyzing customer requirements for software development. ServiceNow Advanced System Administrator. Demonstrated excellent written and verbal communication skills. Self-motivated with demonstrated ability to work effectively without supervision. Demonstrated ability in problem-solving and strategic thinking. Demonstrated attention to detail. Business level proficiency in English. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Five years’ experience in enterprise software development. Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages. Five years’ experience in ServiceNow administration and configuration, including Incident Management, Request. Management and Workflows (Flow Designer), Change Management, Knowledge Management, CMDB, HR Service Delivery, and APIs/Integrations. Five years’ experience in agile software development and SDLC. Experience with design and implementation of CMBD. Experience with ServiceNow EMR Help, Major Incident Management, Employee Center, HR Service Delivery and Customer Service Management. Experience with ServiceNow delegated development. ITIL 4 Foundation Certification. ServiceNow Implementation Specialist and/or ServiceNow Application Developer Certifications. 

Salary Range

$99,444+ depending on qualifications

Working Conditions

May work around standard office conditions.

Repetitive use of a keyboard at a workstation.

Occasional weekend, overtime and evening work to meet deadlines.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.