Job Description A large infrastructure client of Insight Global is looking for a ServiceNow Architect to join their Enterprise Applications Team. This individual will analyze the current infrastructure and architecture of ServiceNow. ServiceNow was implemented around 7 years ago with customizations within the ITSM module ACL rules, and other restrictions. As the company grows these customizations and rules are proving to be more and more restricting/problematic. The team is in need of someone that can learn the ins and outs of their current environment and help unwind business rules and other customizations previously implemented. Their goal will be to resolve current issues with the performance of ServiceNow instances, assist in their ongoing Service Bridging Project, and provide overall support and resolution to customers. This individual will work alongside the current ServiceNow team including a Scrum Master, Business Analyst, two developers, and two system administrators. This team supports a variety of customers including their corporate IT, Finance, HR, ERP, and operating units. The expectation is to work from 8-5 CST. However, there are emergency situations where the team may need all hands on deck, that could be outside of the normal working hours with an hourly pay ranging from $70-90/hr based on years of experience and qualifications. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 10+ Years of Experience working with ServiceNow including ITOM, ITSM, and CMDB 3-5+ Yeas of Experience as a ServiceNow Architect Hands on experience and knowledge of Service Bridge within ServiceNow Experience utilizing GRC or IRM tools for risk and compliance Experience with Automation in relation to ServiceNow (ex. Spokes) Proficient in ACLs and Business Rules Interpersonal Skills: Strong and active communication skills both written and verbal Ability to manage multiple tasks at one time Detail oriented, and strong customer service skills to ensure all tasks are being completed in a timely manner Flexibility around working hours, team player able to step up when there is a problem, all-hands on deck circumstance null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.