Job Description Day-to-Day Responsibilities:  Team Support: Collaborate with cross-functional teams to support the ServiceNow platform and its features.  ServiceNow Platform: Utilize the ServiceNow platform to manage and enhance IT service management processes.  Agile Methodology: Work within Agile squads aligned to specific modules of work, ensuring efficient and effective project delivery.  Front-End Chat Platform: Develop and maintain a front-end chat platform to improve user interaction and support.  Net New Catalogue: Create and manage a new service catalogue to streamline service requests and delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 1. BSA Fundamentals:  Tools: JIRA, Confluence, User Story Boards, Visio, Excel  Tasks: Create and manage user stories, develop process flows, and maintain documentation.  Years of Experience: 5+ years 2. ServiceNow Experience:  Tasks: Configure and customize the ServiceNow platform, develop workflows, and integrate with other systems.  Years of Experience: 3+ years 3. Agile/Sprint Methodology:  Tasks: Participate in sprint planning, daily stand-ups, and retrospectives; manage user stories and backlog.  Years of Experience: 3+ years 4. Strong Communication Skills: Ability to effectively communicate with team members, stakeholders, and users. 5. Adaptability: Work well within a team, demonstrate honesty and integrity, and adapt to changing environments. 6. Enterprise Tech Background: Experience working with enterprise-level technologies and systems. Financial Institutions Experience: Familiarity with financial institutions and their processes.  Regulatory Compliance Processes: Understanding of regulatory compliance requirements and processes. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.