ServiceNow Business Analyst Phoenix, Arizona **100% Remote** Contract $70/hr - $75/hr Our client is looking for a contract ServiceNow Business Analyst. This is a fully remote role. Primary BA for Platform team. Responsible for Agile Backlog and bi-annual platform upgrades Communication Management, Release Note preparation, Authoring SOPs, and test cases writing/validation. Rebuilding ITSM module, Including Incident, Request, Change, and Problem management process. Platform Upgrade in October. **Contract Duration:** 11-months **Required Skills & Experience** + Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field (or equivalent experience). + 2+ years of Business Analyst or Project Coordinator experience, including Agile methodologies. + 2+ years managing an Agile backlog, writing user stories, and coordinating releases. + Demonstrated proficiency in ServiceNow with proven experience performing platform upgrades. **Desired Skills & Experience** + Solid process improvement, analytical and problem-solving capabilities, especially for identifying and remedying platform-related issues. + ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification. + Scrum Master or Product Owner certification (CSM, CSPO) a plus. + ITIL Foundation (v3 or v4) desired. **What You Will Be Doing** Daily Responsibilities + Backlog Management: Own and maintain the ServiceNow backlog, ensuring continuous grooming, prioritization, and alignment with business objectives. + Demand Management: Participate in demand management activities to capture, evaluate, and prioritize incoming requests based on business value and feasibility. + Requirements Gathering: Collaborate with stakeholders to capture and document business requirements, translating them into actionable user stories. + Platform Upgrades: Oversee ServiceNow platform upgrades from planning through post-deployment validation, identifying risks and coordinating with technical teams. + ITSM Alignment: Ensure all enhancements and solutions conform to IT Service Management (ITSM) best practices, including ITIL frameworks. + Cross-Functional Collaboration: Work closely with the Agile team and Scrum Master to facilitate sprint planning, refine user stories, and ensure successful delivery. + Testing and Validation: Write and perform test cases to verify platform functionality and ensure quality deliverables. + Release Documentation: Write and distribute release notes detailing new features, enhancements, and known issues to stakeholders. + Process and SOP Management: Write and update Standard Operating Procedures to ensure consistent and efficient use of the ServiceNow platform. + Continuous Improvement: Analyze current processes, recommend improvements, and help drive adoption of new features and workflows. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Annette Cheatham **Specialization:**