ServiceNow CMDB Admin General information Press space or enter keys to toggle section visibility JobID 15060 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type Regular Travel Requirements 10% Workplace Type Remote Preferred Location Remote Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. We are looking for a ServiceNow CMDB & Discovery Analyst to join our Service Configuration Management team that supports the Enterprise Service Management Office in Tech Services. In this role, you will oversee the deployment of ServiceNow Discovery to ensure an accurate and complete CMDB is available for use across Jack Henry. You will work alongside other practice areas and will be responsible for advising on discovery and configuration management processes, policies, procedures, CMDB taxonomy and technology to address regulatory, operational, and reporting requirements for managing IT inventories. As a ServiceNow CMDB & Discovery Analyst, you will bring value to our company by understanding the needs of the business, anticipating future needs, and executing on efforts to fulfill the needs while providing an inspiring, transformational experience. This position will work remotely from one of the following locations: Kansas City metro area, Southwest Missouri Area, or the Dallas Texas area. The target salary range for this position is $71000 – $120,000, based on location and experience. If you are interested in this position, please apply on or before October 18th2024. What you'll be responsible for: + Execute documented processes to achieve defined objectives and outcomes of the Service Configuration Management practices. + Provide feedback, insight, and solutions into the effectiveness and efficiency of processes, teams, tools, and partners. + Utilize ServiceNow Discovery and CMDB tools and technologies in the execution of practice processes. + Record, track, and review KPI’s and metrics related to the performance of Discovery and CMDB practice. + May perform other job duties as assigned. What you'll need to have: + Minimum of 6 years of experience managing enterprise IT systems and technologies. + Outstanding interpersonal skills, including collaboration, communication, relationship building, and negotiation. + Excellent analytical, troubleshooting, and problem-solving skills. + Ability to travel up to 10% to attend JH meetings, trainings, and/or professional conferences. What would be nice for you to have: + Experience with ITIL framework. + ServiceNow Platform and CMDB experience. + ServiceNow Discovery experience. + Experience with ITSM platform or Discovery tools. + Experience using APIs and scripting languages to automate tasks. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.