Our Client, an Aerospace And Defense company, is looking for a ServiceNow Customer Service Management Engineer for their Remote location. Responsibilities: + We are seeking an experienced and skilled ServiceNow Customer Service Manager Technical Lead to join our team. The successful candidate will be responsible to work with our team on the implementation of ServiceNow's Customer Service Management (CSM) module, ensuring seamless integration with existing systems and processes. The ideal candidate will have a strong background in IT service management, excellent project management skills, and experience with ServiceNow platform. + Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices + Collaborate with stakeholders to gather requirements, design, and configure the CSM module + Coordinate with cross-functional teams, including IT, customer service, and operations + Configure and customize ServiceNow CSM workflows, forms, and UI components + Conduct unit testing, integration testing, and user acceptance testing (UAT) + Troubleshoot and resolve issues during implementation and post-go-live + Develop and maintain documentation, including technical guides and user manuals Requirements: + 5+ years of experience with ServiceNow platform, including implementation, configuration, and administration + Experience implementing ServiceNow CSM module, including workflows, forms, and UI components + Excellent project management skills, with experience leading projects from initiation to delivery + Strong analytical and problem-solving skills + Excellent communication and interpersonal skills, with ability to work with cross-functional teams + Knowledge of ServiceNow platform architecture, including data models and integration options + Experience with scripting languages, such as JavaScript and Jelly + Strong understanding of data security and access controls + Experience with agile methodologies Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.