ServiceNow Customer Service Manager Technical Lead responsible for implementing and configuring the ServiceNow CSM module, ensuring integration with existing systems and processes while aligning with business requirements and best practices.

Job Requirements:

5+ years of experience with the ServiceNow platform, including implementation, configuration, and administration. Proven experience implementing the ServiceNow CSM module, including workflows, forms, and UI components. Strong knowledge of ServiceNow platform architecture, data models, and integration options. Proficiency in scripting languages such as JavaScript and Jelly. Deep understanding of data security and access controls. Experience with agile methodologies.

Preferred Skills:

Strong analytical and problem-solving skills. Excellent project management skills, with a track record of leading end-to-end project delivery.

Job Responsibilities:

Lead the technical implementation of the ServiceNow CSM module, aligning with business requirements and industry best practices. Collaborate with stakeholders to gather requirements and design, configure, and deploy the CSM module. Coordinate with cross-functional teams, including IT, customer service, and operations, to ensure seamless integration. Configure and customize ServiceNow CSM workflows, forms, and UI components. Conduct unit testing, integration testing, and user acceptance testing (UAT). Troubleshoot and resolve issues during implementation and post-go-live phases. Develop and maintain comprehensive technical documentation, including user guides.

Pay Details: $95.00 to $105.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance