Clearance Requirement: Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance Primary Responsibilities: The successful candidate's primary responsibility will be: + Lead the standup, configuration and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules + Create and maintain Forms, Reports, Views, Workflows, Groups and Roles + Create, maintain and enhance Dashboards and reporting, including scheduled reports + Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) + Coordinate and support application and platform upgrades + Assist with design, creation and cataloging of business process flows + Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies + Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs + Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow + Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance + Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts Basic Qualifications: + Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8-12 years of professional experience; or 6-10 years of professional experience with a related Master's degree. Additional experience may be accepted in lieu of degree. + Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance + Understanding of ITIL foundation or ITIL certified + Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs). + 2+ years of hands-on experience with ServiceNow standup, configuration and maintenance + Experience with JIRA, Git and Confluence + Experience working with a highly technical team and in a dynamic, fast-paced environment + Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date + Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed Preferred Qualifications + Experience with AWS cloud implementations + Experience with DevOps/DevSecOps and CI/CD implementation + Experience with automation tools such as Ansible + 5+ years of experience with software engineering