Job description:
Required ServiveNow experience: 10 years.
Strong understanding of IT Service Management (ITSM) processes and ServiceNow modules.
Experience in Customer Service Management Module Implementation is preferred.
Strong experience in Custom App Development in ServiceNow.
Experience with ServiceNow scripting languages, including JavaScript and Glide Systems.
Expert in ServiceNow platform configurations and customizations, including Business Rules, Client Scripts, Script Includes, UI Policies, Workflows, Flow Designer, Fix Scripts, Update sets etc.
Strong experience in Integrating ServiceNow with third-party using REST, OAUTH, Integration Hub.
Good understanding and work experience on configuring SSO, LDAP.
Experience on Agent Workspace.
Good understanding on Edge Encryption and configuring edge encryption rules in ServiceNow.
Should be able to handle platform upgrades.
Experience in Service Portal. Should be able to create Widgets, UI pages, Portal Pages etc.
Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and team members.
Strong project management skills, with the ability to lead projects and deliver solutions on time and within budget.""
Technical Skills:
Strong understanding of IT service management (ITSM) principles and best practices, such as ITIL.
Proficient in ServiceNow Now Platform administration, scripting (GlideScript), and configuration.
Experience with working in a collaborative and fast-paced environment.
Excellent problem-solving and analytical skills.
Strong attention to detail and accuracy.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want |www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job description:
Required ServiveNow experience: 10 years.
Strong understanding of IT Service Management (ITSM) processes and ServiceNow modules.
Experience in Customer Service Management Module Implementation is preferred.
Strong experience in Custom App Development in ServiceNow.
Experience with ServiceNow scripting languages, including JavaScript and Glide Systems.
Expert in ServiceNow platform configurations and customizations, including Business Rules, Client Scripts, Script Includes, UI Policies, Workflows, Flow Designer, Fix Scripts, Update sets etc.
Strong experience in Integrating ServiceNow with third-party using REST, OAUTH, Integration Hub.
Good understanding and work experience on configuring SSO, LDAP.
Experience on Agent Workspace.
Good understanding on Edge Encryption and configuring edge encryption rules in ServiceNow.
Should be able to handle platform upgrades.
Experience in Service Portal. Should be able to create Widgets, UI pages, Portal Pages etc.
Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and team members.
Strong project management skills, with the ability to lead projects and deliver solutions on time and within budget.""
Technical Skills:
Strong understanding of IT service management (ITSM) principles and best practices, such as ITIL.
Proficient in ServiceNow Now Platform administration, scripting (GlideScript), and configuration.
Experience with working in a collaborative and fast-paced environment.
Excellent problem-solving and analytical skills.
Strong attention to detail and accuracy.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want |www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority,performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $134620 - $150800This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.