ServiceNow Developer

Developer III - Software Engineering

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

We are seeking an experienced ServiceNow Developer with 5+ years of expertise in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be responsible for providing process-driven solutions while leveraging ServiceNow's out-of-the-box capabilities to meet business requirements. You should have excellent communication skills, be a self-starter, and be familiar with Core modules, ITSM, ITOM, HAM tables, Service Portal, and Catalogs. CSA and CAD certifications are required.

 

The opportunity:

·       Collaborate with stakeholders to understand high-level business requirements and translate them into functional ServiceNow solutions.

·       Design, develop, and implement solutions using ServiceNow out-of-the-box (OOTB) capabilities, minimizing custom code where possible.

·       Provide process-driven solutions to improve efficiency and meet organizational objectives.

·       Work on ServiceNow Core, ITSM (Incident, Problem, Change), ITOM (CMDB, Discovery), and HAM (Hardware Asset Management) modules.

·       Develop and customize Service Portals and Catalogs (Service Catalog, Record Producers, Order Guides).

·       Write and maintain JavaScript code for customizations including business rules, client scripts, UI actions, and script includes.

·       Manage the end-to-end implementation and development lifecycle within the ServiceNow platform.

·       Troubleshoot and resolve issues related to workflows, integrations, and performance.

·       Ensure system stability and scalability by implementing best practices in ServiceNow development.

·       Collaborate with cross-functional teams for continuous improvement of ServiceNow processes.

·       Participate in ServiceNow upgrades and patching to ensure smooth functioning of all environments.

·       Maintain documentation for all processes, configurations, and customizations.

·       Stay updated on the latest ServiceNow releases and features.

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       5+ years of hands-on experience working with ServiceNow, including design, development, and administration.

·       Proven experience in providing process-driven solutions on the ServiceNow platform.

·       Strong understanding of Core ServiceNow modules, including ITSM, ITOM, and HAM.

·       Experience working with Service Portal and Catalogs.

·       Proficient in JavaScript for developing scripts and customizing workflows within ServiceNow.

·       Must be a self-starter capable of managing tasks independently and taking ownership of projects.

·       ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory.

·       Preferred Skills:

o   Experience with ServiceNow integrations (REST, SOAP) and data imports.

o   Familiarity with Flow Designer, Orchestration, and Automated Test Framework (ATF).

o   Experience with DevOps and CI/CD pipeline integration in ServiceNow.

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $81,000-$99,000

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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