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Job Description: Main Focus is Specialization in Reporting/Metrics/KPI development and Service Request.

Required Knowledge:

Implements and supports full life-cycle integrations.Software Asset ManagementIncident ManagementProblem ManagementChange ManagementRequest FulfillmentKnowledge ManagementConfiguration ManagementDemand ManagementService Level ManagementService ReportingIdentity and Access ManagementRelease Management

Job Duties:

Develop with an understanding of implication of performance, security and best practices for coding and code structureConsult with Enterprise Infrastructure & Application colleagues and end users to propose effective, process and solutions to increase and enhance productivityUse scripting tools & ServiceNow functionality to create scripts and automate tasksPerform technical validation and testing to ensure requirements are satisfied with sample dataRecommend improvements or changes to technical and functional designs where appropriateFacilitate creation and testing of future state business processes and script developmentLoad, manipulate and maintain data between Service-now and other systems; perform scheduled cloning operationsPerform regular data audits and resolve identified issuesMaintain and support ServiceNow operational functionsRepair and recover from hardware or software failures; coordinate and communicate with impacted user groups via the SNC AdministratorEscalate to vendor and involve them in defect and incident resolution as required

Qualifications/Required Skills:

3 to 8 years of management experience as a developer with leading 1 deployment.An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience.Strong understanding of financial analytics and budget management is a plus.Strong verbal and written skills.Strong analytical and problem solving skills.The ability to work well with people from many different disciplines with varying degrees of technical experience.The ability to adapt to a dynamic, rapidly changing business and technical environment.System/Process Automation (Orchestration) experience.Experience with Service Now Integrations with third party applications.Understanding of the following ITIL processes and how they are implemented in Service Now.Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5.ServiceNow Certified Application Developer is a plus.ServiceNow Implementer is a plus.ServiceNow Certified System Administrator is a plus.ITIL certification is a plus.