CTG is seeking to fill a ServiceNow Developer opening for our client in Buffalo, NY. **Location:** Buffalo, NY (Hybrid Remote) **Duration:** 12 months **Overview:** This role offers a hybrid work schedule, allowing flexibility to work from home two days a week while offering opportunities for in-person collaboration. We’re a team of makers, doers, and builders working to create advanced technology solutions in banking. We're not your stereotypical bankers; we’re an innovative team of tech experts pushing boundaries and taking risks. We're building an agile team of skilled and creative workers to solve complex problems and write high-performance software. This position focuses on ServiceNow development and administration, specifically for Vulnerability Response (VR) and Security Incident Response (SIR) modules. The ideal candidate will provide architectural, design, configuration, development, and operational support for VR and SIR. **Primary Responsibilities:** + Provide ServiceNow development, configuration, and administration for VR and SIR modules. + Deliver architectural solutions, including design, configuration, and operational support for VR and SIR. + Install and configure VR and SIR Plugins for lower environments (DEV, QA, UAT, ARCH, Training). + Design and implement solutions to enhance VR and SIR capabilities, including custom CI lookup rules, assignment rules, notification rules, and SLA definitions. + Support and improve remediation processes for VR and SIR. + Serve as a principal application designer for significant modifications to solve complex problems. + Participate in system development efforts, from technical analysis to user acceptance testing. + Lead technical components of project plans and monitor the activities of less experienced resources. + Prepare clear technical and functional specifications, including systems documentation and technical diagrams. + Evaluate and recommend new technologies, policies, and processes to improve systems and efficiency. + Maintain strong working knowledge of the business and strategic objectives of supported applications. **Scope of Responsibilities:** The role is supervised by the Technology Team Lead. The candidate will independently handle high-level systems analysis and technical development tasks. The position requires managing the activities of others on a project basis for small to large scope efforts, ensuring project deadlines and quality standards are met. Regular interaction with senior management, technology personnel, clients, and vendors is expected. **Supervisory/Managerial Responsibilities:** The job holder may monitor and direct less experienced staff, ensuring projects are delivered according to schedule and quality standards. May lead or participate in various committees and ad-hoc projects as needed. **Education and Experience Required:** + Minimum of an Associate’s degree and 5 years of systems analysis/application development experience, or a combined minimum of 7 years of higher education and/or work experience, including 5 years of systems analysis/application development experience. + Advanced understanding of applications and integrated systems. + Proficiency in development software and relevant hardware platforms. + Experience coordinating between applications and business units. + Excellent problem-solving, organizational, and communication skills. + Strong ability to work both independently and in team settings. + Demonstrated ability to drive project milestones and meet delivery dates. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez at Laura.Dominguez@ctg.com** . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.