Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. IT Concepts, Inc. (ITC) seeks an experienced ServiceNow Developer. The ideal candidate will design, develop, and maintain ServiceNow applications and workflows to streamline HRSD operations and improve efficiency. The ideal candidate will have expertise in ServiceNow, experience working with government customers, and a strong focus on delivering user-friendly solutions. The Human Resources Line of Business (HR LOB) program is an exciting opportunity to assist VA, GSA, and its customers in transforming how they deliver HR services. This builds on IBM’s Federal HR Line of Business offering and positions IBM as the leading private sector HR shared services provider supporting the US Federal Government. To strengthen its focus on its core missions, the agencies decided to divest technology services related to HR LOB Shared Services and procure the services of IBM’s HR LOB Shared Services Center (SSC). IBM has migrated VA, GSA, and GSA’s 32 external customers to its HR LOB solution, including both HR and time and attendance (T&A) systems. The solution is built on the Oracle PeopleSoft platform and continues expanding its footprint with new modules and federal agencies. The Talent Experience Platform (TXP) is an IBM solution under the VA’s HR LOB program built with ServiceNow HRSD and IBM AI optimizers that provides an experience layer that augments and enhances HR Smart and other VA HR systems while also deploying case management and knowledge management features to provide a more personalized experience for employees and managers. Responsibilities: + Responsible for coding, testing, implementing, maintaining, and supporting changes in the application. + Working closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. + Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. + Developing workflow customizations and supporting the Service transformation teams. + Creation and evaluation of User Stories and development against them in Service Now. Location: This position can be performed remotely and will support Eastern Time working hours. Requirements + Minimum 6+ years in ServiceNow + Experience in SNow Discovery module with experience in implementation, configuration, updates & troubleshooting. + Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB + In-depth experience and solutioning capabilities using Scoped Application + Working knowledge to develop on Service Catalog + Expertise in ServiceNow ITSM products + Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Preferred Skills: + Perform research into technology partner or other vendor solutions in context of client requirements for integration + Understand the ServiceNow eco-system & be able to demonstrate ServiceNow hands-on expertise + You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies + Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work + Intuitive individual with an ability to manage change and proven time management + Proven interpersonal skills while contributing to team effort by accomplishing related results as needed + Up-to-date technical knowledge by attending educational workshops, reviewing publications Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy. AAEO & VEVRAA ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please email careers@useitc.com and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com. #LI-SB2