Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description:

The ServiceNow Developer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. 

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Key responsibilities:

Contributes to the ServiceNow platform roadmap and strategyDevelop and maintain the ServiceNow platform in alignment with the strategyEnforce platform engineering and development standardsReview and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligenceProvide input to and sign off on solution design for complex featuresAdhere to ServiceNow code quality control processes and routines

Responsibilities:

Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standardsAssists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policiesAssists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purposeDevelops software solutions to address manual and repeatable work or inefficient processesConducts on-site evaluations of third-party products being considered for firm adoptionPromotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockersContributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Skills:

Analytical ThinkingApplication DevelopmentRisk ManagementAdaptabilityBusiness AcumenDevOps PracticesSolution Delivery ProcessSolution DesignArchitectureCollaboration

Required Qualifications and Experience:

Bachelor's degree in Computer Science or related field or equivalent work experienceMinimum of 3+ years of experience a ServiceNow development and engineeringServiceNow Certified System Administrator (CSA) certification, product micro certificationsExperience with ServiceNow cloud platformsDesigning and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycleExperience with continuous integration between ServiceNow modules and integrated applicationsExperience with highly-regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitionsBuilding and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologiesSupporting ServiceNow integrations for security, risk, and complianceServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hostingExperience in financial institution information technology security, compliance with rules, regulations, and financial industry standardsLeveraging MID servers for integration and automationFront-end technologies like HTML, CSS, and JSCustom REST/SOAP APIs (web services) ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsetsCMDB design and implementation ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)Gathering and analyzing system requirements

Desired Credentials:

ServiceNow certified implementation specialist (CIS)ServiceNow certified application developer (CAD)

Shift:

1st shift (United States of America)

Hours Per Week: 

40