Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.  With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Government Services team?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

What Will You Be Doing?

This position is responsible for all aspects of the development and maintenance of ServiceNow Platform. Working with the ServiceNow team and Government sponsors to develop and implement new services and integrated solutions in the customer owned ServiceNow instance. Day-to-day system upgrades, data validation, workflow improvements, and efficiency improvements will be a key success for this position.

Responsibilities:

ServiceNow Administrator for daily operations Daily activities of providing guidance on technical solutions, processes and procedures Leverage the ServiceNow tool set to automate facets of the environment, including tier zero support/user self-service, improving workflows, etc. in coordination with DevOps Engineers Work closely with the Enterprise Service Desk and the DevOps team to reduce or minimize ticket occurrences, through self-created automations and application enhancements Administrate full ITSM stack in an on-premise deployment, from end to end (create users, groups, change permissions, create queues, etc.); Be one of the main POC for USACE ITSM providing customer stability Enable Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, etc. through the appropriate modules, and development of custom code as necessary Support the development and maintenance of interfaces to the Configuration Management Database, and related reconciliation jobs, in partnership with the Contractor CMDB developers and administrators In coordination with ITSM Architect, support implementation of the new ITSM stack Document ITSM architecture, including network port connectivity, and design choices of the associated applications (Low Level Design, High Level Design) Integrate all systems into the enterprise Configuration Management Database Provide secure, reliable, and high performing configurations of the ITSM environments Other duties as assigned