Posting Details Position Information

Position Number 013977 Functional Title ServiceNow Developer Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit ERP Support, Platform Integration, Workflow & Automation is a development sub-unit of Enterprise Application Development & Delivery (EADD). The EADD unit within Information Technology Services supports UNCG students, faculty and staff by implementing, maintaining, and supporting complex, integrated enterprise systems. These systems support functions across academic and business units, and are used by all students, faculty and staff. The services support academic and business functions such as student recruitment, admissions, curriculum management, advising, registration, billing, financial management and budgeting, purchasing, HR/Payroll, and other academic and business functions. Responsibilities include acquisition and maintenance of software systems; in-depth systems and technical business analysis; systems and applications design; application integration; programming, testing and implementation; documentation, business process modeling, database administration, and data management. The ERP Development & Support staff are responsible for the Ellucian Banner ERP and related systems. This team works extremely closely with Database Administrators, Enterprise Infrastructure, IT Business Architects & Analysts, Enterprise Reporting & Data Management, and the Integration, Workflow & Automation group. These teams are driven by technical expertise, institutional knowledge, collaboration, and pragmatism. Position Summary The ServiceNow Analyst / Programmer contributes to the ongoing development and maintenance of technical solutions built with the ServiceNow platform as well as platform administration. ServiceNow is the software that powers IT service management, Asset Management and Operations Management at UNCG. It is essential to day-to-day operations and supports consistent, high-quality service delivery to students, faculty, and staff and management of IT resources.

This position will support ongoing expansion, development, integration, configuration, and administration of the ServiceNow Platform within the Office of Information Technology Services (ITS) at the University of North Carolina at Greensboro and will work closely with team members and stakeholders to configure, test, and document changes as we expand our footprint. Performing these duties while ensuring the system remains healthy and functions efficiently requires a solid background in the ServiceNow Platform, and an understanding of the software development lifecycle.

Duties of the ServiceNow Analyst / Programmer include developing scoped applications, building reports, dashboards, scripts, and requests. This individual will also help manage permissions and other module-specific configuration. This person must be able to research and understand new, complicated processes and procedures, and be able to learn new technologies – especially as they relate to the ongoing improvement of the ServiceNow platform. This position will track, prioritize, and implement integration requests and bug fixes, leveraging formal project, release, and change management processes. On-call duties are included as part of this position.

Minimum Qualifications Mid-to late-career with Masters and 2-4 yrs experience, or Bachelors and 3-5 yrs experience, or equivalent combination of education/experience Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or equivalent. professional training and experience ITIL Certification ServiceNow System Administrator Certification and completion of any combination of Scripting Fundamentals, Application Development Fundamentals, or Service Portal training Experience developing ServiceNow scoped applications, and source/version control Flow Designer / Legacy Workflows experience Integration Hub configurations Experience with ServiceNow reports, dashboards, Performance Analytics, designing ServiceNow Portals Advanced knowledge of catalog design and client scripting Knowledge of ServiceNow module uses Proven experience with application integrations using technologies such as API integration, SOAP or REST Web Services, JDBC/ODBC, and flat files

Special Instructions to Applicants Recruitment Range Salary commensurate with experience Org #-Department Info Technology Services - 23101 Job Open Date 03/03/2025 For Best Consideration Date 02/07/2025 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________

Percentage Of Time 15 Key Responsibility Platform Management / Module Configuration Essential Tasks Includes managing access and permissions, module-specific settings and configuration as well as collecting requirements that drive these changes.  The developer works to safely manage these changes by promoting them through a multi-tiered environment with appropriate levels of peer and client review.

Percentage Of Time 60 Key Responsibility Platform Development Essential Tasks Design and develop technical solutions using the appropriate technical solution for the need. This will include: Reports/Dashboards; Scoped Applications; Flows that document approvals and automate manual business processes; Request Items that support end user self service for a standard catalog of service offerings; Business Rules / Scripts that enforce data constraints or data sharing between platforms.

Percentage Of Time 15 Key Responsibility End-user support and training Essential Tasks Identify & resolve causes of unexpected behaviors or defects. Educate users on general use and module-specific functionality.

Percentage Of Time 10 Key Responsibility Improve/Contribute to Organizational & Team Resiliency Essential Tasks Create & Maintain Effective Documentation. Author, or assist with authoring standards and procedure documentation. Cross-Training, Knowledge Sharing, Collaborative Efforts.  Improve Request & Workflow Efficiency.  Adhere to Existing Standards/Procedures

ADA Checklist ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f Work Environment Inside - c Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Reference Letter 1 Reference Letter 2 Reference Letter 3 Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you eligible to work in the United States without sponsorship? Yes No * Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch website Piedmont Triad Area Newspaper The Chronicle of Higher Education Inside Higher Ed Other professional journal / website NCWorks.gov UNC school system job board Personal Networking Facebook Twitter LinkedIn * Other: Please list

(Open Ended Question)