Job Description The ServiceNow Developer contributes to the ongoing development and maintenance of technical solutions built with the ServiceNow platform as well as platform administration. ServiceNow is the software that powers IT service management, Asset Management and Operations Management. It is essential to day-to-day operations and supports consistent, high-quality service delivery to students, faculty, and staff and management of IT resources. This position will support ongoing expansion, development, integration, configuration, and administration of the ServiceNow Platform within the Office of Information Technology Services (ITS) and will work closely with team members and stakeholders to configure, test, and document changes as we expand our footprint. Performing these duties while ensuring the system remains healthy and functions efficiently requires a solid background in the ServiceNow Platform, and an understanding of the software development lifecycle. Duties of the ServiceNow Analyst / Programmer include developing scoped applications, building reports, dashboards, scripts, and requests. This individual will also help manage permissions and other module-specific configuration. This person must be able to research and understand new, complicated processes and procedures, and be able to learn new technologies especially as they relate to the ongoing improvement of the ServiceNow platform. This position will track, prioritize, and implement integration requests and bug fixes, leveraging formal project, release, and change management processes. On-call duties are included as part of this position. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree in Computer Science, Information Technology, or equivalent experience. ITIL Certification required. ServiceNow System Administrator Certification required. Experience developing ServiceNow scoped applications and working with source/version control. Strong understanding of ServiceNow module configurations, including SAM, HAM, Enterprise Architecture, Service Catalog, and API integrations. Advanced knowledge of catalog design, client scripting, and portal development. Experience with Flow Designer and Legacy Workflows. Integration Hub configurations and ability to integrate ServiceNow with external systems. Hands-on experience with ServiceNow reports, dashboards, and Performance Analytics. Ability to design and optimize ServiceNow Portals. Integration & API Experience: Proven experience integrating ServiceNow using REST APIs, SOAP, JDBC/ODBC, and flat files. Familiarity with procurement management system integrations (e.g., Jagger) and migration activities. Additional ServiceNow Training in Scripting Fundamentals, Application Development Fundamentals, or Service Portal. Experience in higher education environments. Experience with M365 cloud-based software. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.