Overview **Your Future at M.C. Dean** We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better. We are seeking a **ServiceNow Developer** to join our **Security and Electronic Systems (SES)** business Unit. As part of **(SES)** Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities + Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Assest Management, Change Management, Custom Development, etc. + You will be responsible for developing code, holding code reviews, checking in code, and helping to build the pipeline for continuous integration/continuous delivery. + Customize ServiceNow applications, facilitate roll out of new applications and modules, configure application UI, workflow, and API. + Create, maintain configuration management on the ServiceNow platform in all environments. + Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests. + Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals. + Provide expertise in standards and validations (e.g., ISO 9000). + Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. + Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts. + Champion awareness training and implementation of business processes. + Develop process documentation, testing, workflows, and work plans. + Lead workflow presentations to leadership and Mission Partners as required. + Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks. + Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow. Qualifications **Required Qualifications:** + Bachelor’s degree in engineering or a related field with 7+ years of related experience; or a Master’s with 5+ years of experience + Experience with ServiceNow Tools + Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management. + Excellent interpersonal skills with proven ability to team with industry partners. + Ability to communicate effectively in a fast-paced environment. + Ability to estimate work effort requirements efficiently and appropriately. + Strong public speaking skills and professional demeanor required. + Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation. **Preferred Qualifications:** + ServiceNow developer certification, preferably Certified System Administrator (CSA) or Application Specialist + Experience in HTML/CSS + Experience with Insider Threat programs **Abilities** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.