Returning Candidate? Log back in! ServiceNow Developer -Hybrid Remote Location US-TX-San Antonio ID 2024-4617 Category Information Technology Position Type Full-Time Overview

GovCIO is currently hiring a ServiceNow Developer. This position will be in San Antonio, TX and will be a flexible/hybrid position.

Responsibilities

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.

Producing top quality products for the customer is vital.  Primary duties of ServiceNow Developer include, but are not limited to:

Collaborate with all team members to develop quality solutions that are reusable and scalable.Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assignedLeverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessaryUtilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysisDevelop and maintain design workbooks, process documentation and ServiceNow Agile storiesApply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfactionHaving a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systemsProblem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teamsExcellent interpersonal and organizational skillsAbility to work in a team environment and collaborateAbility to work with the customer and translate the customer’s needs and wants into a useful product Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

Strong written and verbal communications skills and the ability to clearly document and explain ITSM processesWorking with CMDB and integration technologies JavaScript An architect mindset Enhancing the user experience with Service Portal and UI Builder   ServiceNow module management and modification Clearance Required: Active TS/SCI

Preferred Skills and Experience

Troubleshooting ServiceNow and other ITSM functionality issuesComputer Science DegreeExperience with DoD NIPR, SIPR and JWICS NetworksExperience with DoD deployed communicationsCurrent ServiceNow Certified Application Developer certificationExperience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-insDoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc) 

#NSS #DSG #JP #ServiceNow #CJ 

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range USD $100,000.00 - USD $115,000.00 /Yr. Options Apply for this job onlineApplySubmit a referral to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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