Job Title: ServiceNow Virtual Agent Developer Location: Remote Job Type: 6 Months + Experience level: 4-5 Years + We are seeking a skilled and motivated ServiceNow Virtual Agent Developer to join our dynamic team. As a ServiceNow Virtual Agent Developer, you will play a critical role in designing, developing, and implementing intelligent virtual agents and chatbots to enhance user experiences and streamline processes within the ServiceNow platform. Your expertise in ServiceNow's Virtual Agent platform, natural language processing (NLP), and user-centric design will contribute to our organization's success in delivering efficient and effective solutions. Responsibilities: Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform. Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities. Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries. Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation. Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems. Continuously monitor and analyze virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency. Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines. Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions. Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed. Qualifications: Bachelor's degree in computer science, Information Technology, or related field; or equivalent work experience. Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations. Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer. Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses. Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs. Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration. Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders. Strong teamwork and collaboration skills, coupled with the ability to work independently when required. ServiceNow certification(s) in Virtual Agent Development is a plus. Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable. Pay and Benefits The pay range for this position is $76.00 - $84.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.