Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Experience: 5 to 10 years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0824-0241
Employment Type: Full Time
Position Description
• Solid ServiceNow technical skills and also practical experience on ITSM module.
• Minimum of 5 + years of experience with configuring and/or administering/supporting ServiceNow.
• Understand fundamentals of iterative development and continuous delivery.
• Understand fundamentals of software development processes and procedures.
• Understand incremental delivery and use metrics to track progress against the intended timeline.
• Prior experience working in agile/scrum delivery teams.
• Demonstrated strong understanding of data architecture, data modelling and data reporting.
• Own and coordinate support tickets, incident, and problem resolutions as a second line support engineer. Restoration of service may be internal and may involve reaching out to other support teams in Shell IT and SaaS vendors.
• Ensure the end-to-end SaaS landscape (i.e., SaaS, Interfaces, Reporting, authentication, etc.) remains available, reliable, secure, and compliant.
• Ensure availability, reliability, consistency of data throughout all integrated applications in the SaaS landscape (input-output)
• Manage relationships with third party teams and vendors.
• Continuously increasing the effectiveness and efficiency of Support Services.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.