Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our ServiceNow Engineer 3 as part of the Service Management team. The Service Management team is the team that is responsible for the governance and oversight of Choice Hotel’s IT functions as part of a larger Risk Management function. As a key member of our Service Management team, you will support the implementation and maintenance of key IT Systems including ServiceNow and related components (e.g., business rules, screen tailoring, workflow administration, reporting, data imports, service catalog development, custom scripting, and third-party software integrations) for Choice Hotels.
Are you someone who is action oriented, results driven, and interested in working an industry that is constantly growing? We invite you to apply today for our ServiceNow Engineer 3 role today and #MakeItYourChoice.
Your Responsibilities
As a ServiceNow Engineer 3, your job responsibilities will include:Performing as a key contributor in the design, development, implementation, and support of the ServiceNow platform.Owning release level estimation for development activities.Taking ownership of complex business requirements and working them to completion.Reviewing opportunities for process enhancements and recommending potential solutions.Ensuring tools are designed and implemented based on industry best practices and in accordance with Choice standards and challenging standards when appropriate.Your Experience, Skills & Competencies
Bachelor's degree in related field preferred or equivalent experienceAt least 5 years’ experience in ServiceNow developmentExcellent analytical and problem-solving skills to effectively evaluate information and data to make decisionsAble to work both independently, as well as collaboratively, in achieving results within established timeframes with minimal supervisionDemonstrates key competencies to include:Cultivating innovationDriving resultsBeing action orientedYour Team
This is an individual contributor role that will report to the Director, Service Management. You will have 4 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our ServiceNow Engineer 3, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.