Join the Clean Energy Revolution
Become a ServiceNow Engineer at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will provide day-to-day support and maintenance of the ServiceNow platform, work with key stakeholders and process managers to build, solutions and processes, reporting, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
The ServiceNow Engineer serves as senior technical leader and escalation point for other engineers while working autonomously in creating solutions. You will work with diverse technologies utilizing tools and automation to eliminate manual operations and create reliable and repeatable orchestration. The ServiceNow Engineer works with other engineers to identify efficiency opportunities, eliminate waste, and improve the resiliency of our infrastructure platforms, while working with application development teams to support continuous delivery of new capabilities.
Additionally, you’ll:
Provide day-to-day administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis. Monitor health, usage, and overall compliance of the platform. Provides design, architecture, and development support to the ServiceNow platform. Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications. Support existing and custom applications within ServiceNow including integrations with other applications. Design for and maintain a highly available and recoverable environment. Create and use update sets to move customizations between ServiceNow instances. Develop and maintain integrations between ServiceNow and other enterprise systems, ensuring data consistency and smooth operation across platforms. Monitor the performance and health of the ServiceNow platform, identifying and resolving any issues proactively to ensure optimal performance.
As a ServiceNow Engineer, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities Manages cyber security project delivery by ensuring the cyber security team delivers on success criteria Delivers project reporting for assigned projects, conducts critical analysis of project status, potential risks, and continual process improvement Coordinates and performs appropriate maintenance to ensure reliable and secure performance of the security systems, including applying security patches, implementing version upgrades, modifying, and improving services and performing ongoing operational management tasks Contributes to an overall cyber security governance strategy, standards, and operational procedures Ensures technology risk impacting the business is effectively identified, quantified, communicated and managed, including recommendations for resolution and identifying the root cause/key themes Prepares and updates Plan of Actions & Milestones (POA&M) that identify security weaknesses and establishes milestones and compensates controls for remediating these weaknesses and tracking the progress and effectiveness of the remediation Oversees the production of evidence to support internal and external audits Provides Cyber Security and risk assessments for new networks, services and devices as the need arises Drives periodic monitoring of audit logs in accordance with requirements, and reports findings and concerns for further analysis and action, inclusive of breach notification and initiation of incident response, in accordance with protocols and procedures Delivers programs and processes to reduce information security risk and strengthen SCE’s security posture A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. Minimum Qualifications Seven or more years of experience in information technology, information security and/or cybersecurity. US Citizenship Required.Preferred Qualifications
Five or more years of ServiceNow administration in an enterprise environment. Three or more years of ServiceNow development experience. ServiceNow System Admin Certification. ServiceNow Certified Application Developer. Overarching understanding of ServiceNow Enterprise product suite. Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge. Experience creating reports using the standard reporting engine, plus metrics and SLAs. Follows ServiceNow best practices (including scripting, security, implementation). Deep troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning. Hands on experience in Service Catalog/Service Portal modules. Skilled in business analysis, technical documentation writing and process mapping or flowcharting. Experience in designing/developing test cases to verify application functionality with service owners and stakeholders.
Additional Information
This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The primary work location for this position is Rosemead, CA. This position has been identified as a NERC/CIP impacted position – Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties. Relocation may apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.