**Innovate here. And see your ideas come to life.** It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship. **Job Overview** **Position Schedule:** Full-Time **Team Overview:** You may be surprised to know that Edward Jones employs thousands of technologists - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future. We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud-based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible. **What You'll Do:** The ITSM Platform Delivery Team at Edward Jones is responsible the day-to-day management and maintenance of the Now Platform. This team works with the Service Management office to provide overall strategic direction, ongoing administration, and executes development against the Technical Roadmap aligned to requirements and priorities from the Business. We're currently expanding our team, including an opportunity for an Engineer III to Join our ITSM Platform Delivery Team. As an Engineer III, you will play a key role in developing, designing, and implementing high-quality software solutions on the ServiceNow platform. This is an exciting opportunity to work in a dynamic and collaborative environment, leveraging your expertise to enhance our internal customer's processes and drive innovation. This role will focus on IT Operations Management (ITOM), with heaving focus on Event Management and Service Mapping. Here are a few of the key responsibilities you will be a part of: + Develop, configure, and customize software solutions on the ServiceNow platform, ensuring high performance and scalability. + Develop and maintain ServiceNow forms, workflows, and processes across multiple modules such as, CSM, SPM, ITSM, and ITOM using JavaScript, XML, HTML, CSS, and SQL Server. + Collaborate with cross-functional teams to gather requirements and design solutions that address the clients' needs. Create and maintain technical documentation, including design specifications, implementation plans, and user guides. + Conduct unit testing and troubleshooting of software solutions to ensure functionality and quality. + Collaborate with stakeholders to define, prioritize, and plan development projects. + Stay up to date with the latest ServiceNow releases and features and provide recommendations for product enhancements and improvements. + Provide technical expertise and support to end-users, resolving any issues or inquiries related to ServiceNow. + Identify opportunities and drive innovation and efficiency through automation and self-service. + Participate in code walkthroughs, reviews, and reworks to ensure high-quality deliverables. + Identify, document, and track software defects. + Serve as tiered point of escalation for bug-fix support and enhancement development for customizations. + Perform thorough regression testing for resolved issues. + Manage, update, set creation and migrate updates from test environments to production. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) . **Hiring Minimum:** $84100 **Hiring Maximum:** $143100 Read More About Job Overview **Skills/Requirements** **What Experience You'll Need:** + Bachelor's degree and/or equivalent experience + 5+ years' experience with hands-on ServiceNow development, including: + Advanced Knowledge of Event Management Configuration and Development + Advanced Knowledge of Configuration Management Configuration and Development + ServiceNow expertise and the ability to lead the development/configuration across multiple environments. + Experience and strong skills in Web Development (HTML, CSS, JavaScript, Angular.js). + Experience configuring ServiceNow with Flow Designer, Client Scripts, advanced UI Policies, Workflow editor, ACLs, and Script Includes, as well as UI Scripts to fulfill requirements and experience with JavaScript/GLIDE, HTML5. + Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork. + Detail orientation with strong analytical capabilities to overcome ambiguity, articulate complex technical concepts in a clear, concise, and engaging manner, ensuring comprehension among diverse audiences. **What Could Set You Apart:** + ServiceNow Certified Application Developer and Certified System Administrator certifications ***This is posted internally as an Engineer III*** *****This position has a mandatory 24×7 on-call schedule (1 week per 8-weeks rotation)****** *****Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.***** Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://www.edwardjones.com/us-en/why-edward-jones/about-us/corporate-citizenship/purpose-in-action) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO