Team Overview:
You may be surprised to know that Edward Jones employs thousands of technologists - all focused on creating world-class experiences for our clients and branch offices.  If you’ve considered Edward Jones in the past, it’s time to take another look.  We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.
 
We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud-based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.
 
What You'll Do:
The ITSM Platform Delivery Team at Edward Jones is responsible the day-to-day management and maintenance of the Now Platform. This team works with the Service Management office to provide overall strategic direction, ongoing administration, and executes development against the Technical Roadmap aligned to requirements and priorities from the Business. 
 
We're currently expanding our team, including an opportunity for an Engineer III to Join our ITSM Platform Delivery Team. As an Engineer III, you will play a key role in developing, designing, and implementing high-quality software solutions on the ServiceNow platform. This is an exciting opportunity to work in a dynamic and collaborative environment, leveraging your expertise to enhance our internal customer's processes and drive innovation.  This role will focus on IT Operations Management (ITOM), with heaving focus on Event Management and Service Mapping.
 
Here are a few of the key responsibilities you will be a part of:Develop, configure, and customize software solutions on the ServiceNow platform, ensuring high performance and scalability.Develop and maintain ServiceNow forms, workflows, and processes across multiple modules such as, CSM, SPM, ITSM, and ITOM using JavaScript, XML, HTML, CSS, and SQL Server.Collaborate with cross-functional teams to gather requirements and design solutions that address the clients' needs. Create and maintain technical documentation, including design specifications, implementation plans, and user guides.Conduct unit testing and troubleshooting of software solutions to ensure functionality and quality.Collaborate with stakeholders to define, prioritize, and plan development projects.Stay up to date with the latest ServiceNow releases and features and provide recommendations for product enhancements and improvements.Provide technical expertise and support to end-users, resolving any issues or inquiries related to ServiceNow.Identify opportunities and drive innovation and efficiency through automation and self-service.Participate in code walkthroughs, reviews, and reworks to ensure high-quality deliverables.Identify, document, and track software defects.Serve as tiered point of escalation for bug-fix support and enhancement development for customizations.Perform thorough regression testing for resolved issues.Manage, update, set creation and migrate updates from test environments to production.